Testimonials

For nearly 30 years, Courant has helped businesses across Greater New Orleans keep their technology secure, reliable, and running smoothly. Don’t just take our word for it. Here’s what our clients have to say about working with us.

“Courant was an essential partner to us when we launched our boutique law firm. They assisted with the design of our IT System from layout of the infrastructure to selecting the hardware and software. They worked closely with us we opened in phases and helped develop the plan for the initial rollout and first expansion. Like a good team member, they shared in the excitement, the difficulties, and successes of the firm’s launch.

I can honestly say that they have outperformed other IT people we’ve worked with in the past by quickly responding to issues, whether it be remote access or a short turnaround for onsite visits. Best of all, they have deep knowledge of law-specific IT systems and are great at learning and adapting new technologies to drive our practice forward.”

“When my computers go down, my business stops. Courant technicians are not only knowledgeable about our IT system, they respond quickly and either repair the issue remotely or have a technician in my office right away. Having an IT company automatically update our software and monitor our system frees me up to focus on my clients and my business and that’s invaluable to me.”

“One of the biggest benefits to having Courant as our IT firm is the security of knowing if we have any problem with any of our technology, a solution is just a phone call away. I truly value their quick response time and availability. Based on our experience with Courant, there hasn’t been one problem that they couldn’t fix.”

“The Courant ticketing system adds efficiencies and tracking abilities for our agency. With a staff of twenty-five people, we inevitably have workstation glitches that pop up. Empowering employees to submit their own tickets to Courant for issues helps remove unnecessary administrative bottlenecking. Courant calmly and patiently explains high-level information in a way that’s digestible for us.”

“The biggest benefit of switching to Courant for all of our IT needs has been peace of mind and little to no unexpected downtime. I have more time to contribute to improving my own company’s bottom line. I spoke to a few other firms before choosing Courant.

They were the last firm that I spoke with and the decision was obvious. IT support was never something in the budget, but our office productivity has increased due to a lack of down-time. Efficiency has increased. The main point I would attempt to get across to a potential customer is that the service pays for itself due to increased office efficiency.

I feel that this is especially true for a company of our size that cannot justify hiring an in-house IT person. Their staff has always been prompt and knowledgeable. Nearly every problem I have encountered has been resolved the same day.”

“Because I run an accounting firm that relies heavily on our IT systems working, I appreciate that Courant will respond to and resolve my computer issues. I don’t have a background in technology, but they have always been patient in explaining issues to me so that I can understand and make the best decisions for my firm. The world’s business economy is technology-dependent now. Having Courant on call gives me peace of mind to know that if anything goes wrong, I will be up and running quickly.”

“I’ve been with Courant since the start of my needing IT service. Their staff is always responsive to my needs. I don’t have to worry about anything, due to their secure remote access. Any issues that come up are usually fixed before I even know about them. I have peace of mind knowing that my IT needs are always being handled by a local, trusted IT firm. What more could I want?”

“One of our primary concerns was making sure our server is backed up completely—and now that Courant is our IT firm, that’s no longer an issue. Further, their team’s response time is greatly appreciated as it applies to any problems we might encounter. The IT technician with whom we deal with the most explains things to us without talking over our heads or patronizing us, problems that we’ve had with other IT firms. I was pleasantly surprised to find an IT firm staffed with knowledgeable technicians who are also friendly and helpful!”

“Those may sound like basic requirements to be in business, but that’s just not always the case. However, it is the case with Courant. They truly are always accessible, responsive, and professional. And I appreciate that if any issue comes up, they explain what’s going on and provide me with options regarding how it can be remedied. I truly have only positive things to say about the work these guys have done for me.”

“Courant’s staff is always very attentive. I just can’t stress enough how great and personal their IT professionals are. And I really appreciate their quick turnaround and response time; most of the time, they are aware of any potential issues before we are.”

“Vinson Guard is a large company, with twenty offices spread over several states, so the last thing I have time to deal with is our IT infrastructure. And it is really nice having one less thing to think about and manage. We have never worked with any other IT firm, nor do we wish to. The relationship is too strong. If you are looking for a true partner for your IT needs, then Courant is your ideal option. They not only look over our current needs, but they also help us stay up-to-date as a company on IT development.”

“Thanks to Courant, my company is firmly up-to-date in its IT support, and that transition was done in a way that even a flooring sub-contractor can understand and work with. Setting up our Synced Folder, where every employee can see project information, has eliminated many issues that we were having previously.

The speed at which Courant responds is amazing; whether by phone or remote access, problems are solved immediately. Courant support is like having an inside team member. They will act and feel like a division of your own company.”

“I am always happy to share my high opinions of Courant’s great service because I appreciate that they offer cost-effective solutions to small-business IT needs. I truly believe they are the very best value in the area. Courant provides the best possible custom-tailored services to meet specific organizational needs.

I have made numerous special requests to address our particular circumstances and they have always responded to our needs in a timely and quality manner. I trust Courant, which is saying a lot in this day and age. I trust them to keep our electronic files secure and accessible to ensure we’re providing the best possible work to achieve our organizational mission.”

“My top two IT concerns were security of computers and data backup, and with Courant, those are no longer issues for me. I am always impressed by their outstanding and efficient response time to any needs/concerns, as well as their prompt on-site response when necessary. They are always willing to answer all questions patiently and in an easy to understand manner.

They make my job easier by being easy to contact and by offering consistency in follow-up. Their entire staff is friendly, efficient, knowledgeable, and professional. It is obvious that Courant is a close-knit group, motivated to offer fairly-priced, accurate, and dependable services. And from my experience, they are able to offer these services custom-tailored to any size company.”

“I’m thrilled with the service I receive from Courant. They are very quick with responses and if an issue comes up, it’s quickly fixed whether on the phone or in person. They are so good, that they are the only IT company we’ll ever use. I highly recommend them!”

“Courant offers me peace of mind since I know I’m receiving expert advice and service, and that all options are being presented to me so that I can make an informed decision. Courant does what they say they’re going to do, and I definitely value their reliability. I would recommend any business owner contact Courant for a full discussion about all the services they offer. The owner, Darrin, is the ultimate computer Nerd Pro and will shoot you straight.”

“Courant is very reliable and efficient. Our service orders are processed in a timely and accurate manner, and if there is an unavoidable problem or delay, their IT technicians keep us well-informed about the status. My experience has been that their entire staff is very responsive, knowledgeable, and helpful, which results in a very professional interaction. What can I say? Courant is very responsive to our needs and provides quality services, so we strongly recommend them.”

“I’d have to say that the best thing about partnering with Courant is the peace of mind that I have because I know someone will be there to immediately help me with all of my IT needs.

With Courant being able to remote access our network and computers, we get immediate help which equates to limited down time so that our shop can continue to operate. I was especially relieved the time that they saved me from the ransom virus. Before I opened my shop in 2004 I never had a need for an IT firm.

Once I started working with Courant, I immediately knew I had a firm that was not only personable and friendly, but extremely competent. They have always made me feel comfortable and important no matter how big or small my need. I would (and have) recommended Courant to friends for all of these reasons.”

“I don’t have to worry about losing money or time because of IT issues. Courant keeps our network up and running beautifully! The support line is always quickly answered, and tickets are generated immediately and assigned quickly. Courant is focused on customer services. They retain staff so you get to know the people helping you and know you can rely on them.”

“Peace of mind is worth everything! We are confident that Courant will always keep our office running efficiently, and if we encounter any IT problem, it would be quickly resolved. Courant is always accessible. We always find somebody to assist us and solve our needs big or small.

They take the time to communicate to us what we need and why. You will find that Courant is not an outside provider; they become part of your firm. You really feel they will do what is best for your company. And I love the consistency of having the same team of IT professionals at my disposal at all times.”

“I value the fact that Courant provides speedy response time to any type of service issue we have. Hands down, Courant has the best service. Plus, their staff is knowledgeable and friendly. It’s not common to be able to say that you love your IT firm, but I genuinely love Courant! I don’t have to worry about my computers at all. I know if I have any problems it’s a quick email or phone call to put in a service ticket and we’ll be up and running in no time.”

“It is important to me to be able to talk to a “live” person on the phone when I have questions. And even better, the staff at Courant never makes me feel that any of my problems are nonsense. You cannot beat Courant's value and the convenience of having someone get back to you within a reasonable amount of time. And I really like the convenience of them being able to monitor and maintain our IT network remotely.”

“The biggest benefits of working with Courant are the confidence in knowing that if there is a problem, there is someone at the ready to address it, and that the problems have been fixed in a reasonable amount of time. We are technically challenged and don’t speak computer-ese. Their staff explains everything to us in plain English and then gets the work done.

Also, I am the main point of contact but I am often out of town. My staff knows they can rely on Courant even in my absence and I appreciate that security. It is a huge relief to know that there is the support behind you that can effectively deal with your IT problems and Courant has never let us down!”

Ready to see what Courant can do for your business? Book a 15-minute consultation or contact us (504.454.6373) to talk about your IT needs.