As your managed IT service provider, we transform technology into stronger human connections and secure business networks.
Most owners and office managers don’t call an IT company because they’ve decided they need managed services. They call for one of two reasons.
Something specific is wrong. The server room is making a noise nobody can explain. An employee clicked something they shouldn’t have. Staff are using AI tools nobody approved. The phone system drops calls every time it rains.
Or the provider they already have isn’t working out. Tickets sit for days. The same problem keeps coming back with a different explanation each time. Nobody has proposed anything proactive in two years, and you’re starting to suspect you’re paying for a phone number rather than a partner.
Small business IT solutions work best when they start with your actual situation rather than a service catalog. That’s why this page is organized around what you’re dealing with, not around what we’d like to sell you. Courant has supported businesses across greater New Orleans since 1997, and in that time we’ve learned that the first conversation goes better when you can point at the thing that’s bothering you.
Proactive monitoring, help desk support, patching, backup, and disaster recovery, handled by a team that knows your setup instead of reading it off a ticket for the first time. The goal is that you stop thinking about IT, because nothing is breaking.
Enterprise-grade protection sized and priced for a smaller company: threat monitoring, email and phishing defense, endpoint protection, multi-factor authentication, employee awareness training, and a real incident response plan. Increasingly this is also what your insurer and your clients are asking you to document.
Your staff are almost certainly using AI already. AI enablement gives them approved tools, a written acceptable use policy, training that goes beyond "be careful," and security controls so productivity gains don't turn into a data exposure problem.
VoIP phone systems, Microsoft 365 and Teams, video conferencing, and professional email, set up so your clients and your staff can reach each other from the office, a job site, or home without anyone thinking about how it works.
We’re local. When you call, you reach someone in Louisiana who can be on site when being on site matters, which anyone who has been through a storm season here understands without further explanation.
We explain things in plain language. Our team has been asked to sit in on partner meetings and board discussions, and we’re comfortable translating a technical decision into a business one without making anyone feel talked down to.
We’ve been doing this since 1997. Our team is long-tenured, which means the person who set up your network is likely to still be the person who supports it.
No. Plenty of clients start with one, most often managed IT or cybersecurity, and add the others as needs change.
Less than most people expect. The transition is a process we’ve run many times: documenting your environment, transferring account access, and coordinating with your outgoing provider so nothing goes dark in between. Ask us what the first 30 days would look like for a business your size.
Break-fix means you pay when something goes wrong and the meter runs while you wait. Managed services means we’re monitoring and maintaining things so there’s less to go wrong, at a predictable monthly cost.
We serve businesses throughout the greater New Orleans area. If you’re not sure whether you’re in range, ask us.
Fifteen minutes, no pitch deck. You describe what’s frustrating you and we tell you honestly whether it’s something we can help with.
Whether something just broke, or you’ve spent the last year quietly frustrated with the provider you have, you don’t need to arrive at this conversation knowing which service to ask for. Tell us what’s breaking, what’s worrying you, or what your staff keep complaining about, and we’ll tell you which of these solutions fits and which you can safely ignore for now.
Schedule a 15-minute consultation or contact our New Orleans team
